RETURN AND REFUND

Returns of goods made with requests for customization in dimensions and/or finishes are not allowed.

In case of goods that do not conform to the order, LOFRESE S.P.A. grants the Customer a period of 10 days starting from delivery to return the purchased goods.

the Customer may decide to deliver the return at a Mail Boxes Etc collection point or choose home pickup by a courier from the Mail Boxes Etc group who will come by to collect his return at the address and date specified by you.

How to make the return of goods?

1. send an email to eshop@lofreselegumi.it stating the reasons for the return, possibly attaching photographic documentation, and specifying the method of return among those indicated above.
2. wait for an e-mail reply from LOFRESE S.P.A. with authorization and the relevant return document (within 24h); if necessary, further information will be requested.
In any case, the Customer must return the items intact, unused, with their original packaging and, for a better management of the return by LOFRESE S.P.A., enclosing the Return form received by e mail and fully completed.

How to exercise the right of withdrawal?

The Customer may exercise the right of withdrawal by completing the “Withdrawal Form” which can be downloaded through the following link Download Withdrawal Form. After fully filling out the Withdrawal Form, the Customer may send it to us by choosing one of the following methods:
– Sending the Withdrawal Form only (without the goods, which may be returned as described above) by e-mail to eshop@lofreselegumi.it or by mail to the address: ” LOFRESE S.P.A. – Via Salvatore Vicino, snc – 70024 Gravina in Puglia (Ba).
– Sending the Withdrawal Form together with the goods to be returned as specified in the GOODS RETURN section.

The Customer is not obliged to use the Withdrawal Form: in fact, he/she may exercise his/her right of withdrawal by sending any other explicit statement of his/her decision to withdraw from the contract to the above-mentioned addresses. In any case, such communication must clearly state the Customer’s desire to withdraw, the indication of the purchase order and the products subject to withdrawal.
It is understood that the communication of withdrawal, however made, must be sent to LOFRESE S.P.A. no later than the aforementioned period of 10 days from receipt of the goods by the Customer.

How is the return refunded or replaced?

– Replacement:
Within 15 days from the day of receipt of the goods by LOFRESE S.P.A. and a quick check of the product, The Customer will be sent back the correct product; if not available, a refund will be made.

– Refund:
The Customer will be refunded only the price of the returned products, within 15 days from the day of receipt of the goods by LOFRESE S.P.A..

If the above procedures for the return of goods are not met, LOFRESE S.P.A. reserves the right not to accept the return itself and not to make the refund.

How to return the goods in case of withdrawal?

If they have not already been sent together with the notice of withdrawal above, the Customer must return the products within 10 days of receipt of the goods in the manner specified in the section RETURN AND REFUND

In any case, the Customer must return the items intact, unused and with their original packaging.

How is the refund made in case of withdrawal?

Confirmation and filing of the order
LOFRESE S.P.A. will refund the Customer within 15 days of receipt of the notice of withdrawal, without prejudice to LOFRESE S.P.A.’s right to withhold the refund until it has received the products.

If the above procedures for the withdrawal and return of the goods are not respected, LOFRESE S.P.A. reserves the right not to accept the withdrawal itself and not to make the refund, subject to compliance with its legal obligations.

Replace the goods in case of withdrawal?

If they have not already been sent together with the above notice of withdrawal, the Customer must return the products within 10 days of receipt of the goods in the manner specified in the section RETURN AND REFUND

In any case, the Customer must return the items intact, unused and with their original packaging

Replace the goods in case of withdrawal?

If they have not already been sent together with the above notice of withdrawal, the Customer must return the products within 10 days of receipt of the goods in the manner specified in the section RETURN AND REFUND

In any case, the Customer must return the items intact, unused and with their original packaging